Complaints Procedure

DRB Legal operate a complaints policy. We take all complaints very seriously and are committed to resolving your concerns fully.

If you are dissatisfied with any aspect of our service you may complain to DRB Legal, Suite 3B Bowden Hall, Bowden Lane, Marple, Stockport, SK6 6ND or Tel : 0345 619 1055

Complaints can also be sent by e-mail to:

You will receive an acknowledgment either in writing or by e-mail within 5 working days of us receiving details of your complaint. Your concerns will be passed to our Complaints Manager who will thoroughly investigate your complaint and a response will be issued within 8 weeks.

Where we decide that an element of redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Such redress may not always involve financial redress.

If we do not hear from you within 14 days of receiving our response, we will assume that your complaint has been resolved and your file will be referred back to the department dealing with your case.

If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about poor service from claims management companies. The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem.

If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint.

Please note, the Legal Ombudsman will only intervene once all steps of our in house complaints procedure have been followed.

If you would like more information about the Legal Ombudsman their contact details are as follows:

Legal Ombudsman PO Box 6804, Wolverhampton, WV1 9WG

Call 0300 555 0333 between 8.30am to 5.30pm.

Email :

Opening Hours

Monday 9:00am – 5:00pm
Tuesday 9:00am – 5:00pm
Wednesday 9:00am – 5:00pm
Thursday 9:00am – 5:00pm
Friday 9:00am – 5:00pm
Saturday CLOSED

Our Address

Suite 3B Bowden Hall,
Bowden Lane, Marple,
Stockport, SK6 6ND